Payroll and practice management for healthcare providers
Handle practitioner scheduling, patient billing, insurance claims, and payroll for medical and dental practices, physiotherapy clinics, and other healthcare businesses. Built with the compliance and workflow requirements of healthcare in mind.
Software built for the operational complexity of healthcare
Running a healthcare practice worldwide means juggling patient care, insurance billing, practitioner schedules, staff payroll, and regulatory compliance. Provincial health plans have their own billing codes and rules. Extended health insurance plans each have different reimbursement processes. Practitioners often work at multiple clinics with different rates.
Generic business software cannot handle this complexity. Healthcare-specific software often costs enterprise prices and requires long implementations. Novala is designed to give small and mid-size healthcare practices the operational tools they need at a price that works for a growing practice.
Practitioner scheduling and time management
Manage schedules for practitioners across multiple locations. Track hours per practitioner, per location, and per service type. Handle different pay structures (hourly, per session, percentage of revenue) automatically.
When a practitioner works at multiple clinics, allocate hours and revenue to the right location for accurate reporting. Substitute practitioners can be added quickly with the right permissions and pay rates.
- ✓Multi-location scheduling for practitioners
- ✓Support for hourly, per-session, and percentage pay
- ✓Automatic revenue allocation across locations
- ✓Substitute practitioner management
Patient billing and insurance handling
Track patient billing including private pay, extended health insurance, and provincial health plan components. Generate receipts patients can submit to their insurers. Track outstanding balances and send automated payment reminders.
For practices that direct-bill insurance, integrate with major insurance providers for faster reimbursement. Track denied claims and appeal them through the system.
Payroll for healthcare staff
Healthcare payroll has unique complexity. Some staff are hourly (receptionists, administrators). Some are salaried (office managers). Some are commission-based (associates, contractors). Novala handles all of these in one system with correct T4 or T4A generation at year end.
Handle mandatory professional dues, continuing education reimbursements, and other healthcare-specific benefits. Statutory holiday pay, vacation accruals, and overtime are calculated per provincial employment standards.
- ✓T4 for employees, T4A for contractors
- ✓Professional dues and CE reimbursement tracking
- ✓Provincial employment standards compliance
- ✓Commission and percentage pay structures
Common questions from healthcare practices
Does Novala replace my EMR or practice management system?
No. Novala handles the business side (payroll, accounting, billing) and works alongside your existing EMR or clinical system. We can integrate with common healthcare software when needed.
Is patient data stored in Novala?
Novala stores billing information (patient name, service, amount) but not clinical health records. Clinical records stay in your EMR. This keeps Novala's compliance footprint smaller and focused on financial operations.
How do you handle direct billing to insurance providers?
For practices that direct-bill, we integrate with major insurance providers to submit claims electronically. Track claim status, handle denials, and reconcile payments as they come in.
Can you handle multiple practitioners with different pay structures?
Yes. Each practitioner can have a different compensation structure: hourly, salaried, per-session, or percentage of revenue. Novala calculates correct pay for each based on their agreed structure.