Get in touch
We are here to help. Whether you are exploring Novala, already using it, or just have questions, reach us however works best for you. We reply to every inquiry personally.
General inquiries
For anything and everything, email us at hello@getnovala.com. This inbox is monitored throughout the business day and we typically reply within a few hours, always within one business day.
If your question is about a specific area (sales, support, privacy, legal), sending it to the specialized address below will get you a faster, more accurate answer. But hello@ is always a safe bet if you are not sure.
Sales inquiries
Interested in Novala for your business? Contact sales@getnovala.com. Our sales team can walk you through the platform, answer pricing and plan questions, help you compare Novala to your current tools, and set you up with a personalized demo.
If you represent a business with more than fifty employees or have specific integration needs, mention that in your email so we can route you to the right person.
Customer support
Already a Novala customer? Email support@getnovala.com for the fastest response. Include your account email and a description of what is happening. Screenshots or a screen recording help us diagnose the issue faster.
For time-sensitive issues (payroll not processing, urgent billing questions), mark your email as urgent in the subject line.
You can also chat with Vela (the green V button in the bottom right corner) for immediate answers to common questions. Vela can answer questions about pricing, features, plans, and how to get started.
Privacy and legal
For privacy-related questions, contact privacy@getnovala.com. This includes data access requests, deletion requests, questions about how we handle your data, and privacy complaints.
For legal matters (partnerships, contracts, DMCA notices, legal notices to serve on the company), contact legal@getnovala.com.
For security vulnerability disclosures, contact security@getnovala.com. We appreciate responsible disclosure and will respond promptly.
Our address
Novala is registered in Alberta, Canada. Our headquarters and team are in Edmonton, though we work remotely across the country.
For legal notices or physical mail, contact us via email first to get the current mailing address.
Response times
Our commitment: all email inquiries get a response within one business day. Most get a response within a few hours. Complex technical questions may take longer to fully resolve, but we will always acknowledge receipt promptly.
We are a company operating in the Mountain time zone. Emails sent overnight or on weekends will be answered when the team is back online.